Shipping Policy

At CORVENLEIGH LTD, we understand that reliable delivery is an important part of your shopping experience. This Shipping Policy explains how orders are prepared, processed, shipped, and delivered, as well as important information regarding delivery times, tracking, address accuracy, delays, and circumstances that may affect shipment.

Please review this policy carefully before placing an order.

1. General Shipping Information

CORVENLEIGH LTD ships orders to destinations where shipping services are available and where the applicable product and delivery requirements can be met.

Shipping availability may depend on:

• Destination
• Product availability
• Delivery service availability
• Local regulations
• Customs requirements
• Carrier restrictions
• Other circumstances affecting transportation

The shipping options available to you, together with any applicable shipping charges or estimated delivery information, will be presented during the purchasing or checkout process where available.

2. Order Processing

After an order is successfully placed, we will process the order for fulfillment.

Order processing may include:

• Payment verification
• Order review
• Product availability confirmation
• Product preparation
• Quality checks
• Packaging
• Shipping preparation
• Handover to the applicable delivery service

Processing times may vary depending on product availability, order volume, payment verification, holidays, weekends, and other operational circumstances.

The time required to process an order is separate from the time required to transport the package after shipment.

3. Order Confirmation

After placing an order, you may receive an order confirmation or other order-related communication where applicable.

Customers should carefully review the order information and contact CORVENLEIGH LTD promptly if they identify an error.

Please check:

• Name
• Shipping address
• Contact information
• Product selection
• Size
• Quantity
• Other order details

Once an order has entered processing or shipment, changes may no longer be possible.

4. Shipping Time

Delivery time depends on several factors and may vary between orders.

Factors that may affect delivery include:

• Destination
• Shipping method
• Order processing time
• Carrier operations
• Customs processing
• Local delivery conditions
• Weather
• Public holidays
• Transportation disruptions
• Peak shopping periods
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

Any delivery estimate displayed during checkout or provided with an order should generally be understood as an estimate rather than an absolute guarantee unless expressly stated otherwise.

5. Estimated Delivery Dates

Estimated delivery dates are provided to help customers understand the expected transportation period.

An estimated delivery date does not necessarily represent a guaranteed delivery date.

Packages may arrive earlier or later than the estimated date depending on transportation and local delivery conditions.

CORVENLEIGH LTD is not responsible for delays caused by circumstances beyond our reasonable control, subject to applicable consumer protection laws.

6. Shipping Charges

Any applicable shipping charges will be presented during the purchasing or checkout process where available.

Shipping costs may depend on factors such as:

• Destination
• Shipping method
• Order size
• Package characteristics
• Delivery service availability
• Other applicable shipping conditions

Customers should review the final order total before completing the purchase.

7. Tracking Information

Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking information may take some time to become active after a package has been handed over to the applicable delivery service.

Tracking updates may not appear continuously during transportation.

A package may move between different transportation facilities before the tracking status is updated.

8. Tracking Statuses

Tracking information may contain statuses such as:

• Order processed
• Shipment prepared
• Shipment dispatched
• In transit
• Arrived at a transportation facility
• Customs processing
• Out for delivery
• Delivered
• Delivery attempted
• Delivery delayed

The wording and frequency of tracking updates depend on the applicable delivery service.

CORVENLEIGH LTD does not control the frequency or exact wording of third-party tracking updates.

9. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check:

• Recipient name
• Street address
• Apartment, unit, suite, or other relevant information
• City
• State, province, or region where applicable
• Postal or ZIP code
• Country
• Contact information required for delivery

An incorrect or incomplete address may cause:

• Delivery delays
• Failed delivery attempts
• Package returns
• Additional transportation
• Additional charges
• Other delivery complications

If you notice an address error after placing an order, please contact CORVENLEIGH LTD as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

10. Failed Delivery

A delivery may fail for reasons including:

• Incorrect address
• Incomplete address
• Recipient unavailable
• Delivery access restrictions
• Local delivery issues
• Carrier restrictions
• Refusal of delivery
• Customs issues
• Other circumstances affecting delivery

If a delivery attempt fails, the applicable delivery service may make another attempt, hold the package for collection, or return the package according to its procedures.

Customers should monitor available tracking information and follow instructions provided by the delivery service.

11. Returned-to-Sender Packages

A package may be returned to the sender when delivery cannot be completed.

Possible reasons may include:

• Incorrect address
• Incomplete address
• Recipient unavailable for an extended period
• Delivery refusal
• Failure to collect the package
• Customs-related problems
• Carrier restrictions
• Other delivery issues

If a package is returned to CORVENLEIGH LTD, please contact customer service through the contact channels provided by the store.

A replacement shipment, refund, or other resolution may depend on the reason for the failed delivery and the circumstances of the order.

Additional shipping charges may apply where permitted by applicable law.

12. Delayed Shipments

Although we work to process and ship orders within the expected timeframe, transportation delays may occur.

Delays can result from:

• Carrier congestion
• High shipment volumes
• Severe weather
• Transportation disruptions
• Customs processing
• Public holidays
• Local delivery conditions
• Operational disruptions
• Incorrect delivery information
• Other circumstances outside our reasonable control

A tracking status that has not changed for a period of time does not necessarily mean that a package has been lost.

Customers should continue monitoring the available tracking information while transportation is in progress.

13. Lost Packages

If tracking information indicates that a package may have been lost, please contact CORVENLEIGH LTD through the available customer service channels.

We may need information such as:

• Order number
• Tracking information
• Delivery address
• Order details
• Relevant delivery information

We may also need to allow reasonable time for the applicable delivery service to investigate the shipment.

The available resolution will depend on the circumstances and applicable law.

14. Packages Marked as Delivered

If tracking information indicates that a package has been delivered but you cannot locate it, please first check:

• Your delivery location
• Mailbox or parcel area
• Building reception
• Property management or security desk where applicable
• Other household members
• Neighbors where appropriate
• Delivery instructions
• Available carrier information

If the package remains missing, contact CORVENLEIGH LTD as soon as reasonably possible.

We may request additional information to investigate the delivery status.

15. Damaged Packages

If a package arrives visibly damaged, customers should take reasonable steps to document the condition where possible.

Useful documentation may include photographs of:

• Outer packaging
• Shipping label
• Damaged areas
• Product packaging
• Damaged footwear
• Other relevant materials

Please contact CORVENLEIGH LTD promptly if the product has been damaged during delivery.

We may request photographs or other information to evaluate the issue and determine an appropriate resolution.

16. Incorrect Products

If you receive a product that differs from the product ordered, please contact CORVENLEIGH LTD as soon as possible.

Please provide relevant order information and, where requested, photographs of the product and packaging.

If the error is confirmed, we will review the appropriate solution, which may include:

• Replacement
• Exchange
• Return
• Refund
• Another appropriate remedy

The available remedy will depend on the circumstances and applicable law.

17. Product Availability

Shipping is subject to product availability.

If an ordered product becomes temporarily unavailable or requires additional processing time, fulfillment may take longer than originally expected.

Where an issue materially affects an order, appropriate information may be provided where applicable.

18. Multiple Products in One Order

When an order contains multiple products, the products may be shipped together or separately depending on fulfillment and transportation arrangements.

If products are shipped separately, customers may receive separate tracking information or different delivery dates.

Separate shipments do not necessarily indicate that there is a problem with the order.

19. International Shipping

International deliveries may involve additional transportation, customs, import procedures, inspections, or other requirements.

Delivery timeframes for international shipments may vary significantly depending on the destination and local processing conditions.

Customers should ensure that the delivery information provided at checkout is complete and accurate.

20. Customs and Import Procedures

For international shipments, packages may be subject to customs procedures in the destination country or region.

Customs authorities may inspect packages or require additional information before a shipment can be released.

Customs processing is outside the direct control of CORVENLEIGH LTD.

Customs processing times can vary and may cause delivery delays.

Customers are responsible for providing accurate information required for delivery and customs processing where applicable.

21. Duties, Taxes, and Import Charges

Depending on the destination and applicable laws, an order may be subject to customs duties, taxes, import fees, brokerage charges, or other government or carrier charges.

Responsibility for such charges may depend on the destination, applicable law, shipping arrangement, and information presented during checkout.

Customers should review any applicable charges presented before completing an order.

CORVENLEIGH LTD cannot guarantee that an international shipment will be exempt from customs duties, taxes, or other charges unless expressly stated at the time of purchase.

22. Customs Delays

Customs authorities may hold a shipment for inspection, documentation, payment, or other reasons.

Such delays are outside the direct control of CORVENLEIGH LTD.

Customers should monitor tracking information and respond promptly if the delivery service or customs authority requests additional information.

23. Shipping Restrictions

Certain destinations, products, or delivery locations may be subject to restrictions.

Shipping availability may be affected by:

• Local laws
• Transportation regulations
• Carrier policies
• Customs restrictions
• Geographic limitations
• Temporary service interruptions
• Other applicable restrictions

If a destination cannot be served, an order may need to be modified, canceled, or otherwise resolved according to the circumstances and applicable law.

24. Weather and Other Extraordinary Events

Shipping may be delayed by circumstances beyond the reasonable control of CORVENLEIGH LTD.

Examples may include:

• Severe weather
• Natural disasters
• Transportation interruptions
• Strikes
• Government restrictions
• Customs disruptions
• Public emergencies
• Infrastructure failures
• Carrier disruptions
• Other extraordinary events

Such circumstances may affect processing, transportation, or final delivery.

25. Public Holidays and Peak Periods

Orders placed during public holidays, promotional periods, seasonal shopping periods, or other periods of unusually high order volume may require additional processing or transportation time.

Customers should consider these potential delays when placing time-sensitive orders.

26. Shipping Communication

Where applicable, CORVENLEIGH LTD may provide order-related communications concerning:

• Order confirmation
• Shipment confirmation
• Tracking information
• Delivery updates
• Delivery issues
• Other information necessary to manage an order

Customers should ensure that the contact information provided with the order is accurate.

27. Customer Responsibility After Shipment

After an order has been shipped, customers should monitor available tracking information and follow relevant delivery instructions.

Customers should also ensure that the delivery location is reasonably accessible and that someone is available to receive the package when required.

Failure to respond to delivery attempts or collection instructions may result in additional delays or the package being returned.

28. Shipping Address Changes

Requests to change a shipping address should be submitted as soon as possible after placing an order.

An address change cannot be guaranteed once an order has been processed, packed, or shipped.

If the package has already entered transportation, customers may need to contact the applicable delivery service regarding available delivery options.

Additional charges may apply where permitted by applicable law.

29. Order Cancellation Due to Shipping Issues

If an order cannot reasonably be shipped because of destination restrictions, product availability, carrier limitations, or other circumstances, CORVENLEIGH LTD may need to contact the customer regarding available options.

Depending on the circumstances, an order may be modified, canceled, refunded, or otherwise resolved in accordance with applicable law.

30. Shipping and Returns

Shipping an order to a customer and returning a product are separate processes.

If you need to return an item after receiving it, please review the Return & Refund Policy and follow the applicable return procedure.

Customers should not send products to an address obtained from an old order, previous communication, or other source unless CORVENLEIGH LTD has specifically instructed them to do so.

31. Delivery Estimates Are Not Guaranteed

Unless expressly stated otherwise, delivery estimates are provided for guidance only.

Actual delivery time may vary because of transportation, customs, local delivery conditions, carrier operations, weather, holidays, and other factors.

CORVENLEIGH LTD does not guarantee a specific delivery date unless a specific delivery guarantee has been expressly communicated and is legally applicable.

32. Customer Support for Shipping Issues

If you have questions about shipping, tracking, delivery delays, damaged packages, incorrect deliveries, or other shipping-related matters, please use the customer service or contact channels made available through the CORVENLEIGH LTD store.

When contacting us regarding a shipment, please provide your order number and relevant tracking information where available.

This can help us identify the shipment and review the issue more efficiently.

Because no specific customer service email address, telephone number, physical address, warehouse address, or other contact information has been provided for CORVENLEIGH LTD, this policy does not include any such unprovided information.

33. Changes to This Shipping Policy

CORVENLEIGH LTD may update this Shipping Policy from time to time.

Updates may reflect changes in:

• Shipping procedures
• Delivery services
• Order processing
• International shipping requirements
• Customs procedures
• Applicable laws
• Business operations
• Other circumstances affecting shipping

When this policy is updated, the “Last Updated” date will be revised.

Customers are encouraged to review the current version of this policy before placing an order.

34. Final Shipping Statement

CORVENLEIGH LTD aims to provide a clear and reliable shipping experience while recognizing that delivery involves multiple stages and service providers.

We will make reasonable efforts to process orders and provide available shipping information accurately.

However, delivery times and transportation conditions may be affected by circumstances outside our reasonable control.

By placing an order, customers acknowledge that estimated delivery times may vary and agree to provide accurate delivery information and follow applicable shipping and delivery instructions.

Nothing in this Shipping Policy is intended to limit any mandatory rights or protections provided to consumers under applicable law.

CORVENLEIGH LTD

Last Updated: September 24, 2026